Your passion to make a difference is what sets you apart. And it’s that same passion that helps set Pacific Dental Services® apart, too. PDS® offers numerous positions for business professionals that allow you to set the bar as high as you want and put your skills to work in ways that help build financially sustainable practices and add PDS business expertise that dentists can leverage to grow a successful practice.
The National Support Center serves the field with everything from billing, payroll and staffing to developing marketing campaigns, preparing tax information, complete IT support, facilities maintenance, and more. In short, PDS offers business professionals a unique opportunity to put your skills to work for an organization that truly appreciates the best you have to bring.
Accounting & Finance
The Accounting department manages financial duties and processes for the organization, including accounts payable, cash management, general finance and accounting, and tax services.
The People Services department focuses on the onboarding of new team members, benefits, compensation, leaves of absence, pay, and team member relations. The People Services team enables our team members to effectively contribute to the company’s imperatives by providing prompt response to inquiries dealing with these topics.
The Information Technology department provides technical software and hardware support for the organization. IT provides and enforces information security through data protection, as well as oversees systems administration and support, help desk and field support, network administration and hardware, and programming and development.
The Legal department assists with making decisions grounded in honesty and integrity based on the PDS culture founded in the company Mission and Belief Statements. Services provided by the Legal department include legal correspondence and complaints, dental board correspondence and inspections, HIPAA and privacy, owner dentist contracts, corporate governance, legal employee matters, and subpoenas and requests for records.
The Marketing department supports the local office brands and national brands through industry-leading strategic development of cross-channel marketing campaigns, tools, systems, and guidance.
The Marketing department offers support in offline marketing and patient experience, digital marketing and social media, creative design sources, and PR and communication.
Leadership Development oversees the development and execution of training programs for Managers and Directors at PDS. The department also oversees several annual processes such as Annual Performance reviews, Talent Reviews and Succession Planning. Leadership Development provides programs which will continue to develop and prepare leaders at all levels to be promoted and support the continued growth of Pacific Dental Services team members.
The Learning and Development department ensures that team members and supported professionals have access to the best learning resources in the dental industry. The department facilitates and coordinates instructional development, regional education coordinating, training workshops, and CAD/CAM training.
The Tax department oversees the tax costs for Pacific Dental Services and all supported dental offices through managing filing requirements and identifying opportunities in the ever-changing tax landscape. Tax also offers personalized support for owner dentists in the areas of tax planning and compliance.
The Revenue Operations Center ensures a consistent, and seamless accounts receivable process flow and continually strives to better the billing, auditing, collections, and posting processes. The Billing and Collections team ensures that all claims are billed out in a timely manner and that all accounts are reviewed for accurate payment for services rendered. The Payments and Posting team ensures that all payments received and refunds sent are distributed properly and in a timely manner. The Eligibility and Plans team provides offices with patient insurance confirmation and detailed benefit information. The Patient Payments team monitors and collects on past due patient receivables through the use of letters, e-mails, and phone calls.
The Contact Center maintains the connection with patients by assisting the dental office with scheduling and additional patient communication. The Contact Center provides services such as web appointment requests, eConfirm, cancellation management, patient referrals, incomplete treatment calls, benefits remaining calls, and specialty calls.