PDSXP 2010 Highlights

Extraordinary Performance begins with an extraordinary commitment to providing the Perfect Patient Experience®, accomplishing our Mission, and exemplifying what "We Believe…"

Each year, we conduct an XP (eXtraordinary Performance) event to honor PDS employees and affiliated doctors who exemplify these attributes in their everyday work. The event also provides attending managers, affiliated doctors, and their families with leadership training from world class speakers. For more information, you can visit pdsXP.com.

XP 11 Highlights

XP 10 Highlights

XP 09 Highlights

XP 08 Highlights

XP 07 Highlights

XP 06 Intro

XP 06 Highlights

XP 05 Highlights

XP 04 Highlights

XP 2010

Featured Speakers:

Chester Elton - Called the "apostle of appreciation," by the Globe and Mail, Canada's largest newspaper, and "creative and refreshing" by the New York Times, Chester Elton is co-author of several successful leadership books and is an in-demand speaker the world over.

Chester Elton's books have been translated into over 20 languages and have sold over half a million copies worldwide. The Carrot Principle by Simon & Schuster has been a New York Times and Wall Street Journal bestseller, and The 24-Carrot Manager has been called a "must read for modern-day managers" by Larry King of CNN. In 2006, The Invisible Employee, from John Wiley & Sons also made the New York Times Best-seller list.

As a motivation expert, Chester Elton has been featured in The Wall Street Journal, Washington Post, Fast Company magazine and the New York Times. He has also been a guest on CNN, Bloomberg Television, ABC's Money Matters MSNBC and on National Public Radio. A sought-after speaker and recognition consultant, Chester is the senior vice-president of the Carrot Culture Group with the O.C. Tanner Recognition Company.

However, the thing of which Chester Elton is most proud is that he is the father of four exceptional children!

Doug Lipp - Doug Lipp, an internationally acclaimed expert on customer service, leadership and diversity, motivates and challenges audiences around the world as a consultant and speaker.

Formerly the head of training at Disney Studio's Walt Disney University, Doug Lipp also worked at Disneyland where he provided the well known "Traditions" orientation program and other leadership courses. Pivotal in Doug's career with Disney was his experience in the mid 80's when the corporate culture changed from the arrogant: "we're the best, why change?" To the progressive: "don't rest on your laurels" powerhouse corporation that it remains today. Join Doug Lipp as he takes you on an entertaining and insightful journey behind the scenes to discover both the secret of Disney's success and how it has overcome spectacular challenges.

Doug Lipp is the author of six books, including his most recent book The Changing Face of Today's Customer, which proclaims the use of "cultural sense" in addition to common sense. It is endorsed by prestigious business leader Peter Ueberroth and One Minute Manager co author, Ken Blanchard. Doug Lipp is also the author of Even Monkeys Fall From Trees, about the balance of art and science for outstanding customer service.